Refunds and Returns Policy


Our Refunds and Returns policy is in addition to your statutory rights under the Australian Consumer Law. 

If for any reason you are not completely satisfied with your subscription or purchase, please email us at admin@healthinformationaustralia.com.au, phone 1300 598 884 or write to us at Health Information Australia Pty Ltd, PO Box 9421 DEAKIN ACT 2600.


You are entitled to return a product if you believe that there is a problem. Generally, you are not entitled to a refund if you simply change your mind.

Health Information Australia (HIA) will accept product returns and provide you with a refund for products or replacement if you can demonstrate proof of purchase from HIA and if any of the following reasons apply:

  1. The product is not of acceptable quality
  2. The product is not fit for its intended purpose
  3. The product does not match the sample or our description

HIA reserves the right not to offer an exchange or refund where the product fault is a result of misuse or neglect.

You are generally responsible for returning the product if it can be posted or easily returned. We recommend that you return products using registered post with insurance where practical and HIA will reimburse you for reasonable costs of doing so. You are entitled to recover such reasonable postage costs if the product is confirmed to have a problem. HIA will not be responsible for products lost or damaged in transit if you choose not to insure.

Claims for postage expenses incurred in returning your purchase should be addressed to HIA and must include supporting evidence. You do not have to return products in the original packaging in order to obtain a refund or replacement. If the product is found not to have a problem, you may be required to pay reasonable postage and inspection costs.

The address for product returns is:

Health Information Australia Pty Ltd
PO Box 9421 DEAKIN ACT 2600 

Digital subscriptions

Digital subscriptions are delivered as services. Subscriptions can be cancelled at any time. However there is no refund or credit for unused subscription periods. Please refer to the HIA Subscription Agreement for details.


All items sold by HIA are covered by our warranty. Products with imperfectly printed or missing pages will be replaced. Follow the Returns Policy details.

Under the Australian Consumer Law, automatic consumer guarantees apply to our products.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Please refer to the returns policy above for all warranty claims.