QCPP Support

Grow your business – through effective implementation of QC2020 principles

Customer wellbeing and achieving positive outcomes for our customers must be at the core of your motivation
– which forms the ‘why’ you are in business.

With the right ‘why’ to start, the ‘how’ your business functions and the ‘what’ you deliver will become self evident.
Income and profit are outcomes for businesses with the right ‘why’ and sound leadership.

Watch this short video (3:35 minutes) which explains our QC2020 support offers (see at bottom of page a video on how easy the templates are to use)

Our services are designed to bring QC2020 principles to life in your business to grow your profit, sustainability and resilience and yes, ensure that you sail through QCPP assessments!

Every pharmacy subscription helps feed and educate a child in Africa! Health Information Australia is a profit-for-purpose business and profits go to support the wonderful work of the charity Global School Partners.

Our team of experienced professionals are here to help you.

Choose your QC2020 support level and subscribe today

Pharmacy Group and multi-store ownership deals available by negotiation*
Please contact us on 1300 598 884 or
email admin@healthinformationaustralia.com.au

*We understand that some pharmacy groups and owners with multiple pharmacies will want to buy one subscription and share it with all the pharmacies – we can’t stop you, but do appeal to your integrity to help us to support children in poverty.

Level 1 – QC2020 subscription – AUD $395 exc GST per pharmacySubscribe now

Your initial purchase of $395 ex GST provides you with a full set of QC2020 policies and procedures, plus our additional resources.

Our ongoing annual subscription thereafter is $150 ex GST per year and this gives you all updates, all new policies and procedures, plus additional business resources when they are released.

QC2020 compliant templates for plans, policies and procedures, can be branded for your pharmacy.

For example these are some of new ones now available:

  • 1.1.1 – Business and operational strategies and objectives plan
  • 1.1.2 – Business governance agreement
  • 1.1.4 – Environmentally sustainable policy statement
  • 1.2.1 – Risk management plan, including continuity plan
  • 1.3.4 – Policies and procedures review system
  • 2.3.1 – Cultural awareness policy
  • 2.4.1 – Health information policy
  • 3.1.6 – Experiential placement policy
  • 3.4.1 – Termination of employment procedure
  • 4.1.6 – Monitoring of fridges procedure
  • 4.4.5 – IT hardware and data recovery plan
  • 5.2.5 – Health services standard operating procedures
  • 5.3.10 – Complex compounding agreement with 3rd party
  • 5.10.1-4 – Digital Health Security and Access Policy

For an example of one of our templates, click here

Level 2 – QC2020 subscription – AUD $1,350 exc GST per pharmacySubscribe now

Level 1 plus coaching/mentoring sessions:

  • Experienced coaches
  • Video or phone sessions
  • Standard offer is 6 sessions per year, more by arrangement
  • Includes written report
  • Follow up email
  • Unlimited email exchanges
  • QC2020 templates (as for Level 1)
  • Plus tools and reminders for QC2020 internal and external reviews

Level 3 – QC2020 subscription $4,200 exc GST per pharmacySubscribe now
Plus reasonable, agreed travel expenses

Level 2 plus in-pharmacy visits:

  • 3 visits per year
  • Team meetings/trainings
  • Business vision planning
  • Department/section analysis
  • Workflow analysis
  • Customer traffic flow analysis
  • Retail preparedness checklist
  • Health services embedded

Group deals available by negotiation
Please contact us on 1300 598 884 or
email admin@healthinformationaustralia.com.au

Watch this short video (3:32 minutes) which show you how easy it is to use the QC2020 templates

We have specialists in all aspects of business

QC2020 Domain 1:
Pharmacy Management and Governance

We help with:

  • Business strategy
  • Risk management
  • Quality management systems
  • Professionally written policy templates,
    personalised for your brand.

QC2020 Domain 3:
Human Resources

We help with:

  • Recruitment strategies
  • Induction templates
  • Staff management and development strategies
  • Performance reviews
  • Termination processes

QC2020 Domain 5:
Pharmacy Services

We help with:

  • Embedding health services into your culture
    so it becomes ‘what we do and who we are’
  • Analysing your current services for
    efficiency and cost-effectiveness
  • Introducing new services
  • Service protocols and procedures

QC2020 Domain 2:

We help with:

  • Privacy, confidentiality and consumer rights
  • Quality and safe consumer care
  • Cultural safety
  • Promoting QUM
  • Advertising

QC2020 Domain 4:
Premises, Infrastructure and Stock

We help with:

  • Pharmacy layout and workflows
  • Department planograms
  • Stock management strategies
  • Safety and security strategies
  • IT strategies

What is in it for you:

  • Thrive with our templates,
    coaching and mentoring programs
  • Build your sustainability
  • Thrive with our professional advice
  • Create your niche
  • Become an employer of choice and attract the best to your team